Tenants are responsible for keeping the unit in good working condition. The Tenant Handbook covers the tenant’s responsibilities in detail.

Maintenance Resources

Please review your tenant handbook for more information about maintenance on your property. 


Tenant Handbook

You will receive a copy of the Tenant Handbook upon moving in.

Please read the Tenant Handbook in full. It will cover your responsibilities as a tenant, the information on this page and more.

Tenant Portal

Upon moving in, you will receive access to your Tenant Portal. The Tenant Portal will allow you to pay rent online, submit non-emergency maintenance request and will provide you with a ledger that will list all rent payment activity.

Tenant FAQs

HVAC/Air Conditioning
  • AIR FILTERS: All tenants are responsible for cleaning and or replacing the air conditioning filter at least one time per month.
  • If problems caused from the failure to clean/replace the filter may be the tenant’s responsibility. Example: dirty/clogged coils due to lack of filter change may disable the unit.  Tenant may incur the cost of the HVAC call out and needed repair.
  • Do not place items, furnishings against the return vent that will block proper airflow.
  • In the event air conditioning is not functioning, make sure to check the circuit breaker is not tripped.
Drains and Toilets
  • Avoid pouring the following down any drains in the home: food, hair, grease, or paper.  Clogged drains caused by food, hair, grease or paper are the tenant’s responsibility.
  • Always rinse dishes prior to using the dishwasher. Food debris from dirty dishes may clog the dishwasher.
  • After bathing, remove excess hair left at drain catcher to avoid clogs.
  • We strongly encourage that a plunger is kept on hand.
  • Refrain from placing sanitary napkins, diapers, handy wipes, or paper towels down the toilet.
Smoke Detectors
  • Tenants are responsible for keeping batteries in smoke detectors. We recommend changing batteries at the beginning and end of daylight savings time.
  • Tenants are NEVER to remove batteries as smoke detectors should be in good working fashion.
Garbage Disposals
  • Always run water while operating the disposal to avoid damage to the unit. Allow water to run long enough until all food debris has been disposed.
  • Disposals are designed to grind organic materials only. Never put paper, plastic, glass, aluminum foil or grease in the disposal.   Refrain from placing large amounts of paste, rice, stems, stringy vegetables, corn husks, bones, fruit peels or any that is particularly tough; these items can lead to jamming of the garbage disposal blades and/or clogging of the drain.
  • If the unit is not operating, check the reset button. Ensure the circuit breaker is turned off before making sure all debris is cleared from the machine.  Problems caused by users are the tenant’s responsibility.

Bleach is the best product for removing mildew that forms around the edges of showers, tubs, tile on the walls, around metal windows and anywhere there is moisture. Remember to wear rubber gloves and have proper ventilation prior to removing mildew.

Kitchen Counters

To avoid costly damage from nicks and cuts in counter tops, please use a cutting board at all times.

Lawn and Shrubbery Maintenance
  • Lawns are to be kept mowed and bushes should be trimmed; if applicable.
  • Sprinkler timers should never be turned off; if applicable. Hand watering is encouraged, but one should observe any local watering restrictions.   Brown spots from lack of water and/or any loss of lawn (due to bugs not reported) will become the tenant’s responsibility.
Renovations and or Alterations

Tenants must obtain prior written consent from Property Manager before painting, installing fixtures, making alterations, additions or improvements and if permission granted, same shall become the owner’s property and shall remain on the premises at the termination of the tenancy.

Window Treatments

If not already provided, during the first 15 days of the lease, the tenant may install window shades or draperies (no, foil, sheets, paper etc. allowed). Only white or neutral color window treatments will be allowed.  After the first 15 days, prior approval is required by the Property Manager.

General Cleanliness
  • It is important to keep your home in a clean and sanitary condition at all times. Take trash out immediately to trash receptacles.  Do not leave trash outside by your door; this will attract bugs and unwanted pests.
  • Discard cigarette butts in proper containers, not on the ground. No smoking in the interior of homes.
Negligent Actions

Tenants shall exercise responsible behavior to avoid and or prevent damages. Any expenses due to negligent actions shall be deducted from the tenant’s security deposit and will be considered a lease violation.